Shipping and Returns Policy
Last Updated: September 13th, 2023
Shipping:
We offer shipping within Canada and to select international destinations. Shipping costs and estimated delivery times will be provided at checkout.
While we strive to keep all of our products in stock at all times, some orders may require custom production, which may take up to 2 weeks handling time. If your order requires custom production, we will notify you during the checkout process.
Most orders are processed and shipped within 2-3 business days. However, please allow up to 14 days in the event that your order needs to be made fresh. We appreciate your patience and understanding in such cases.
Returns:
We want you to be satisfied with your purchase. If you receive defective merchandise, please contact us by email at lippersjigco@gmail.com within 15 days of purchase to initiate the return process.
To be eligible for a return, your item must be in the same condition as when you received it. It must also be in the original packaging.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund or exchange.
If your return is approved, we will process the refund to your original method of payment, or provide an exchange, as per your preference.
Shipping costs for returns due to defective merchandise will be covered by us.
Cancellations:
If you wish to cancel an order, please contact us as soon as possible. Orders that have already been shipped cannot be canceled.
Lost or Damaged Items:
If your order is lost or arrives damaged, please contact us immediately. We will work with you to resolve the issue and ensure a satisfactory outcome.
